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Frequently Asked Questions

Frequently Asked Questions

Will I be charged VAT

If you are in the UK you will pay VAT regardless of your status. If you are outside of the UK but in a European Union Country, you will pay VAT if you are a private individual or company without a registered VAT number. You will not pay import duty or VAT on your purchase when it arrives in your country. If you have a European Union Company VAT number, insert the number into the appropriate box during checkout and VAT will not be charged. If you are outside of the UK and European Union you will not pay VAT.

What is the rate of VAT in the UK

The current VAT rate in the UK is 20%.

Who can buy from our website

Absolutely anyone. From private individual to multinational company.

Where do we ship to

We currently ship to UK, Highlands & Islands, Northern Ireland, Ireland and European Countries - these rates will automatically calculate at the checkout page. If you are from another country please call 0141 882 4514 or email info@premierwelding.com and we would be happy to help gibe you a shipping rate.

Can I collect goods in person

Yes you can. We have a trade counter at Unit 5, Carberry Court, 28 Queen Elizabeth Avenue, Hillington Industrial estate, Glasgow, G46 6NG

How can I check on the status of my order

When your order is received we will send an email confirmation, in the unlikely event your item is out of stock we will advise you immediately and amend delivery times accordingly. You will receive an email once your order is dispatched with a tracking number allowing you to track your order.

How much is shipping

All our deliveries are tracked and only reputable carriers are used.

 

Standard – within 2 days (excluding Sundays)

Our standard UK delivery (ex Channel Islands, Highland & Islands & Northern Ireland) is 48 hours on orders placed before 3pm: Under 30 Kilos - £5.95 Over 30 kilos - Additional £5.95 per 30 kilos Our Standard Delivery for Channel Islands, Highland & Islands & Northern Ireland is 48 hours on orders placed before 3pm: Under 30 Kilos - £8.95 Over 30 Kilos – Additional £8.95 per 30 Kilos

We offer Free Standard Delivery on all Orders over £100 excluding Channel Islands, Highland & Islands & Northern Ireland

 

Click and Collect

We offer a click and collect service within 2 hours of ordering Monday to Thursday 9am- 5pm, Friday 9am – 2pm. Our trade counter is located at: Unit 5, Carberry Court 28 Queen Elizabeth Avenue Hillington Ind Estate Glasgow G52 4NQ *Free delivery under 30 Kilos only

How long does shipping take

All UK orders placed before 3pm are shipped on a Next Day Delivery if in stock. All deliveries have a full tracking service.

Can I track my order

Yes. We will provide you with a tracking number and link to track your parcel in an email once your order has been dispatched by our warehouse.

Is my order insured against damage or loss

Yes, we fully insure each delivery.

How does the warranty policy operate

We only sell equipment that will give reliable service. But in the rare circumstance that a product should fail within the warranty period, you should contact us in the first instance. With the Exception of Kemppi (which has a global warranty policy). Our Equipment is covered by a return to base warranty. Return to base means you ship the equipment back to us. We will repair or replace the equipment and return it to you as quickly as possible. Shipping costs are not covered under warranty and therefor will be your responsibility.  You will be without the equipment whilst it is being repaired and unfortunately we cannot offer loan equipment.

What forms of payment are accepted

Online: You can pay using our secure online checkout with a credit / debit card or Paypal. Paypal: You can pay using our secure online checkout with Paypal, or we can send a Paypal invoice to your Paypal account on request.

Do I need a Login to buy from the website

No Login is necessary. Simply enter your details each time you buy from our site.

What is Premier welding’s contact details

There are 3 ways you can contact us:

Live chat

Phone – 0141 882 4514

Email – info@premierwelding.com